Go to the Log In page and at the bottom it will say ‘Forgotten your log in details’, simply click on that and it will ask you to enter your email address and the answer to your security question. Once you have done this your new password will become the answer to your security question, from there you can log in and change it to a more memorable password.

If you cannot log in and your email/password is correct, please contact us and we will be more than happy to help.

With our simple step by step process it is easier than ever to personalise and create the card you want. Each step is listed on a separate page so it makes it easier to view and alter each part of your card. Did you know you can now personalise calendars, posters, notebooks & mugs.

There are a few reasons your photo may not be uploading, please check the following things:

• Is your photo a high resolution image? For best printed results, we recommend all images be 300dpi and no less than 1000 Pixels in height or width. Most digital cameras will take photo’s easily large enough, however images saved from 3rd party websites can be too small or an incompatible file format.
• Is your photo a .jpg file format? If not then we recommend you open it in the standard picture viewing software on your computer (PC users choose ‘Windows Picture & Fax Viewer’, Mac users choose ‘Preview’) and Save it again in the correct format.
• Is your photo currently stored on your computer? If you are uploading your image to the website from a Flash Drive, a Dongle, a Digital Camera or any other external devises this could cause problems. To avoid any issues, please save any images onto your computer first then upload from that location to your card.
• If you continue to experience difficulties please Contact Us and we will be happy to help

If you choose to have the card sent back to you it will arrive in an outer envelope with a blank envelope inside, ready for you to either send on or deliver by hand.

If you would like to send the card direct to the end recipient, please choose this option on the ‘Send To’ page. You can then either, log in and choose one of your existing contacts to send the card to or enter a new recipient when prompted.

• Prepay; £10 minimum with £2.50 bonus credit. Other amounts are available. You can add this to your account at any time. Visit our prepay section for full details. The benefit of Prepay is that with every top up we give you extra bonus credit to your account.
• Paypal; pay securely with your normal Paypal account or register for free using the link provided.
• Pay with a Debit/Credit card; simply enter your payment details securely when prompted at the checkout.

If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it’s often easy to enter a wrong CV2 / security code or expiry date. If you still have no luck, contact us and we’ll assist you.

If you are trying to order outside Customer Service hours, just leave your order in your shopping basket (where it is saved) and send us an email letting us know the difficulty.

If the page is stuck on ‘processing payment’ and nothing is happening it may be that the payment has failed due to a time-out error. This is when your browser drops the connection during your payment, and does not give the payment page enough time to process the transaction. You can always call us to check if the payment has been successful or you check yourself by going to ‘My account’, followed by ‘Order History’. If the card is there at the top of your Order History list, then the order has been successful. If for any reason the payment has failed, your order will remain in your basket so you will not lose your order.

Security is extremely important to us and we are committed to protecting your privacy. We are registered as required under the Data Protection Act 1998 and our site is checked daily by McAfee and Comodo to protect your personal details.

As soon as you notice a mistake, please go to your Order History (in My Account section). If your order is still showing as Pending you can edit your order. However you cannot cancel the order. You will need to Contact Us or call us on 08452 600800 as soon as possible to action a cancellation. Please note that if your order has already been processed and sent to our printing department we may not be able to change or cancel your order.

• Standard First Class Post
• UK Next Day Before 1pm
• UK Next Day Before 9am

How much do your Cards cost?

The price of our cards are shown on the card product page as you choose your card and the size. However, the prices are :

These prices do not include postage and packing. However postage is charged on orders for one card only but is currently FREE to any address in the UK if you purchase 2 or more cards in the same order. Postage is also added if you are sending a card overseas.

A breakdown of the price, along with full discount details and P&P costs is always displayed in your shopping basket before you checkout

The despatch date is the day we POST the item and NOT the day it will be delivered.

Your order is likely to arrive much faster if you use a postcode in your address.

We print and despatch all orders from either our Production facility in Bristol or Guernsey

All our products are posted by First Class or Airmail (unless the special delivery option is selected at extra cost). Costs are calculated based on item weight so the postage cost will increase on larger orders. The Postage and Packaging cost includes the cost of all envelopes supplied and is not simply the cost of a stamp. If you wish to check the postage and packaging costs on a particular order the best way to do this is place the order in the shopping basket with the correct card size, quantity and address and the site will calculate the charge.

If you placed your card order before 2:00pm we promise to despatch it the same day. If your order was placed after 2:00pm it will be sent the next working day unless it is a Friday where it will be sent Monday (excluding Bank Holidays).

For full product delivery information, please see our delivery page.

All our cards are sent First Class via Royal Mail who undertake to deliver 90% of first class items the next day with the rest possibly taking up to 3 working days to arrive. If you have still not received your card after 3 days please contact us and they will be happy to help.

Please be aware that if your product is larger than our standard A5 cards (A4 cards, posters, calendars etc) they may not have been delivered due to them not being able to fit through your letter box or nobody being at home. If this is the case, a calling card should have been left by the Royal Mail to inform you that they have taken your item back to the depot.

You can also send your card that little bit earlier if you like and to ensure that it’s not opened before that special date why not add a 'Do Not Open Until...' on the front of the envelope? You can do this when you get to the Postage Options screen, just click and enter it on the top left hand corner of the envelope.

We can send cards, notebooks, posters, calendars and door hangers to any address worldwide. Please ensure you leave ample time for delivery. Please see Delivery Times section for details of postal prices and delivery times.

At Funky Pigeon we hope that every customer is happy with the quality of their order. However if there appears to be a problem with your order please contact the customer services team as soon as you are aware of it. We will need your order number and registered email address to resolve any queries you can have so please include this in your communication. If you also include information about the fault then this will also help with a speedy resolution.

When receiving confirmation emails please be aware that the image you may see is a template design and does not always include all of the personalisation details. This does not mean that the product you have ordered will be wrong.

All promotional codes need to be entered in the box at the basket stage and the discount will be applied to your order.

Please note that only one Promotional code can be used per order

Please note Promotional codes cannot be used in conjunction with any other codes or offers.

If for some reason your code doesn’t work, please check the expiry date. If it is still valid then contact our Customer Service team who will be happy to assist.

Please note Promotional codes are not available for orders placed via iphone or other Apps.

All of your order information is saved in your Account under the section Order History. This section will show you the progress of your order until Despatch.

If you selected and paid for a Next Working Day delivery these orders can be tracked using the Royal Mail tracking number. Please call customer services to obtain this tracking code.

Always sending belated Birthday cards? Forgotten your anniversary five years running? With our Reminder service you will never have to worry again.

Simply enter your special dates into your Reminder calendar (in Your Account section) and we will send you a reminder leaving you plenty of time to arrange your card and gift.

It’s simple to use and a free service to all our customers.

If you are having difficulty using the site or have received an error message please check the following;

• Is your internet connection still functioning properly- check to see if other websites are operating as normal on your computer.
• Try clicking the refresh button; this may help to dislodge any glitches which have occurred.
• Try clearing your internet history; this can sometimes become a bit full which can lead to the internet operating very slowly.

If you have checked these and still cannot locate the source of the problem please contact us or telephone (0845 2600 800). Please include the following information;

• Where you were on the site when it crashed/ received an error message.
• What task were you performing?
• What did the error message that you received say? Try to capture a screen shot of the error if possible
• What internet browser and operating system are you using?

Flowers

Please note we are unable to deliver flowers overseas.

Please note we are also currently unable to deliver flowers to the following remote UK postcode areas :
AB37-AB38, AB44- AB45, AB53-AB56, CA18-CA27, HS1-HS9, IM, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12, KA27-KA28, KW, LA15-LA23, PA20, PA21-PA38, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, PH17-PH26, PH30-PH44, PH49-PH50, TR21-TR25, ZE.

Hampers

Please note we are unable to deliver Hampers overseas due to customs regulations.

Please note we are also currently unable to deliver Hampers to the following remote UK postcode areas :
PO30–41, TR21–25, HS1–9, IV40 56, KA27–28, KW15–17, PA4 –88, PH42 44, ZE1– 3, BT1 – 94, IM1 – 9, IM86, IM99, JE1-4, GY1–9, AB31–56,IV1–39, IV57–63, KW –14, PA20–40, PH4–90

Teddy Bears

Please note we are currently unable to deliver Teddy Bears to any country outside of Europe.

Experience Vouchers

Please note our Experience Vouchers are all UK based experiences and we do not therefore despatch them overseas.

Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. If such an occasion arises we will make every effort to replace the item with a suitable alternative.

On rare occasions if a jumper colour is out of stock then the closest alternative will be used.

Many of our gifts are supplied by external companies and we are not yet able to automatically update the status of your order. If you are at all concerned about the delivery of your order please refer to our Delivery Times or Contact Us and we will be happy to help.

All of our Gifts are sent with a Gift message as part of our service. This means that if you send a Gift directly to the end recipient they will know who the Gift is from.

Prepay can only be used to purchase printed products – cards, calendars, notebooks, posters, door hangers and santa letters.

If you are purchasing a card with your Gift, your Prepay balance will be used for the purchase of the card but you will need to make an additional payment for the Gift.

Unfortunately we are not able to send cards and gifts together as many Gifts are despatched from a separate location to our cards.

All Gift Cards are activated on despatch. However, if you have any queries regarding the balance of your Gift Card please Contact Us

If your order only contains cards and you have selected “Send Back to Me” then YES they will all be placed in one package and despatched together.

If your order contains different Gifts or any other printed products then NO they will not be despatched together. Many of our items are despatched from separate locations therefore we cannot guarantee that all items will arrive together.