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Frequently Asked Questions

Select a question below to reveal more information. If you cannot find any information relevant to your query, please contact us via our contact page. Click one of the block below to scroll to that section.

  • CardsCards
  • GiftsGifts
  • FlowersFlowers
  • E-CardsE-Cards
  • DeliveryDelivery
  • Promo CodesPromo Codes
  • PaymentPayment
  • Wedding StationeryWedding Stationery
  • My Funky RewardsMy Funky Rewards
  • Complete SavingsComplete Savings


I have lost my log in details, what do I do?

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Go to the Log In page and above the 'Login' button there is a link that says 'Forgotten Password?'. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset by email.

My account is locked, what do I do?

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If your account is locked you will need to contact us and we will resolve this issue. This is usually caused by repeated failed logins.

The Website isn't working properly?

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If you are having difficulty using the site or have received an error message please check the following;

  1. Is your internet connection still functioning properly- check to see if other websites are operating as normal on your computer.
  2. Try clicking the refresh button; this may help to dislodge any glitches which have occurred.
  3. Try clearing your internet history; this can sometimes become a bit full which can lead to the internet operating very slowly.

If you have checked these and still cannot locate the source of the problem please contact us. Please include the following information;

  1. Where you were on the site when it crashed/ received an error message.
  2. What task were you performing?
  3. What did the error message that you received say? Try to capture a screen shot of the error if possible.
  4. What device, internet browser and operating system are you using?


How do I personalise a card?

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With our simple step by step process it is easier than ever to personalise and create the card you want. Our card editor guides you through the front, inside and back pages of the card. Did you know you can now personalise calendars, posters, notebooks, t-shirts, phone cases, tablet cases & mugs

Why am I having difficulty with a Photo Upload card?

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There are a few reasons your photo may not be uploading, please check the following things:

  1. Is your photo a high resolution image? For best printed results, we recommend all images be 300dpi and no less than 1000 Pixels in height or width. Most digital cameras will take photo's easily large enough, however images saved from 3rd party websites can be too small or an incompatible file format.
  2. Is your photo a .jpg file format? If not then we recommend you open it in the standard picture viewing software on your computer (PC users choose 'Windows Picture & Fax Viewer', Mac users choose 'Preview’' and Save it again in the correct format.
  3. Is your photo currently stored on your computer? If you are uploading your image to the website from a Flash Drive, a Dongle, a Digital Camera or any other external devises this could cause problems. To avoid any issues, please save any images onto your computer first then upload from that location to your card.
  4. If you continue to experience difficulties please contact us and we will be happy to help.

Can I get a blank envelope with my card?

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Blank envelopes are supplied with cards if you select the BACK TO YOURSELF option and require the cards to be delivered to your address so that you can write the cards personally or hand deliver

Can I send cards to someone other than myself?

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If you would like to send the card direct to the end recipient, please choose this option on the ‘'Send To' page. You can then either, log in and choose one of your existing contacts to send the card to or enter a new recipient when prompted.

Can you post cards overseas?

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We can send cards and many other gifts to overseas addresses. There are restrictions on some products which are indicated on the website. Flowers, Alcohol, Balloons & Gift Cards are UK delivery only.

I've noticed a mistake, can I change or cancel my order?

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As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. As we are unable to cancel or amend orders after payment is completed.


Why can I not proceed to order a Gift without completing a Gift Message?

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All of our Gifts are sent with a Gift message as part of our service. This means that if you send a Gift directly to the end recipient they will know who the Gift is from.

Will my Card & Gift be sent together?

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Unfortunately we are not able to send cards and gifts together as many Gifts are despatched from a separate location to our cards.

The only exception to this rule is if you order a Non Personalised Gift at the same time you purchase a Card.. In this case the cards and gifts are packed and despatched together.

All personalised gifts will be despatched separately.

I have received or sent a Gift Card but there is no balance on the card?

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PLEASE allow upto 3 days from receipt of your Gift Card for the balance to be activated. This timescale varies depending on the retailer. However, if you have any queries regarding the balance of your Gift Card please contact us.

What sizes of T-Shirt do you offer?

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Our T-Shirts are 100% Cotton pre-shrunk Jersey Knit (grey colour is 90% Cotton 10% Polyester).

Men's Sizing
Size S M L XL 2XL
Chest To Fit(ins) 34-36 38-40 42-44 46-48 50-52
Women's Sizing
Size S M L XL 2XL
Dress Size 8-10 10-12 12-14 14-16 18-20
Kids Sizing
Size XS S M L XL
Ages 3-4 5-6 7-8 9-10 11-12

Orders placed before 2pm will be despatched the next working day.

Will all the items in my order be despatched together?

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If your order only contains cards and you have selected "Send Back to Me" then YES they will all be placed in one package and despatched together.

If your order contains different Gifts or any other printed products then NO they will not be despatched together. Many of our items are despatched from separate locations therefore we cannot guarantee that all items will arrive together.

Refund Policy - Personalised Cards & Gifts

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Non-personalised items purchased through funkypigeon.com can be returned within 14 days of receipt, or 14 days after Christmas.

To return an item please contact our customer service team using our contact form, you will need to include your email order confirmation and reason for return in the email. Refunds are made onto your card, not in cash. PayPal payments are refunded to your payment card.

The items must be returned in the original condition and packaging with any security seals intact

  • Repackage the products securely and send to the address above
  • Include the reason for the return, a copy of your email order confirmation and your email address or telephone number.


If the item is not working, refer to any warranty information relating to it. It may be quicker for you to get a replacement product direct from the manufacturer rather than by returning it to us.

Request a refund within 14 working days after the item was delivered. Return it to us within 14 days of receipt for a full refund or exchange. Keep any warranty information.

If you are sending something back that's faulty or incorrect due to our error we'll refund your postage costs to the card you paid with.


You cannot return an order for:

  • Digital products such as CDs, DVDs, or computer software where the holographic seal and/or shrink-wrap has been unsealed.
  • Products made to your specification i.e. personalised
  • Perishable goods e.g. Chocolate or sweets
  • Magazine gift pack and experience gift packs which have been activated.
  • Gift cards and vouchers including, but not limited to WHSmith Gift vouchers and Apple iTunes Gift cards. Funky Pigeon acts as a third party agent for the participating retailers, therefore customer queries after purchase should be directed to the relevant retailer.

... unless the product is incorrect, faulty or defective.


Why do I get the message "We are very sorry but we are unable to deliver to this location"?

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Please note we are unable to deliver flowers overseas.

Please note we are also currently unable to deliver flowers to the following remote UK postcode areas:

AB31, AB37-AB38, AB42, AB44- AB45, AB53-AB56,BT29, BT34-BT35, BT41, BT61. BT66-71, BT74-BT75, BT93-BT94, CA7, CA9, CA10, CA12-CA17, CA18-CA27, CF38, CF41, CO10, CV47, DG10-DG14, DG16, DG2-DG8, DH7, DY13-DY14, DH7, DY13-DY14, EH31, FK17-FK19, FK21, G82-G84, GL14-GL15, GY10, GY9, HR5, HR8, HS1-HS9, IM,IP13, IP15, IP16, IP33, IV2, IV11,IV12,IV24, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12, IV63, KA18, KA19, KA26, KA5-KA7 KA27-KA28, KW1, KW10-KW17, KW2-KW9, LA10, LA12, LA2 LA8, LA15-LA23, LD1-LD8, LE15, LL21, LL23-LL26, LL33, LL35-LL49, LL51-LL57, NE20, PA20, PA21-PA38, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88,PE24, PH6, PH8, PH11, PH16, PH17-PH26, PH30-PH44, PH49-PH50, SA9, SA19-SA20, ST20, SY10-SY12, SY15-SY22, SY5-SY9, TA4, TD1, TD2, TD6, TD7, TD9, TD11-TD14, TF9, TQ14, TQ6, TR12, TR21-TR25, WR15, WV16, YO61, YO62, ZE1-ZE3.

Why do the flowers I have received look different to the website?

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Our flowers will arrive at their new home in bud to preserve freshness and if the Care Instructions are followed these will bloom beautifully within a couple of days.

Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. If such an occasion arises we will make every effort to replace the item with a suitable.

Will my Card & Flowers be sent together?

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Unfortunately we are not able to send cards and flowers together as flowers are despatched from a separate location to our cards.

I have ordered Flowers from your site, why has the Status in my Order History not updated?

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Our Flowers are supplied by an external company and we are not yet able to automatically update the status of your order. If you are at all concerned about the delivery of your order please refer to our Delivery Times or Contact Us and we will be happy to help.


How Do I Create a Funky Pigeon E-card?

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Choose a design that you like and click 'Make your e-card'. You can then customise the e-card with a name and image and our editor will allow you to preview the card to see if you are happy with the design. If you are, you can then add recipients and choose a delivery date for the e-card to be sent.

How Much Does It Cost to Send an E-card?

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You can send an individual e-card for just £1.49 per recipient. You can also purchase a 3-month or 12-month membership, which will allow you to send unlimited e-cards during your membership period.

Can I Schedule E-cards in Advance?

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Yes! Once you've created your Funky Pigeon e-card, you can add recipients and choose when you want the e-card to be sent.

How Can I Pay for My E-card or Membership?

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Currently all payments are processed through PayPal.

Can I Extend My Membership?

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Yes. If you've purchased a membership, we will set this up to auto-renew for you at the end of your prepaid period. So, if you want to extend your membership you don't need to do anything. You will automatically be charged once your membership reaches the end of the prepaid period and your membership will be extended.

How Do I Cancel My Membership?

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If you don't want your membership to auto-renew at the end of your prepaid period, you can turn off auto-renew in the my account section or in the admin tool. Once turned off, your membership will lapse at the end of the prepaid membership period. For more information, contact our Customer Service team.

What If the Recipient Doesn't Receive Their E-card?

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If the e-card hasn't arrived 24 hours after the send date, please ask the recipient to check their junk and spam folders and then if still not received, please contact our Customer Service team.

How Do I Cancel or Amend a Scheduled E-card?

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If you want to cancel or amend a scheduled e-card, you can do so in the My Account section. If you have any questions or concerns about a scheduled e-card and need to speak to someone, please contact our Customer Service team.

How many E-Cards can I send per month if I subscribe

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Please refer to the Fair Trade Use in our Terms & Conditions but you can send up to 100 E-Cards per month


What is the Estimated Delivery date?

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This is the date that we estimate Royal Mail will deliver your Card or Gift.

This is the date that we estimate Royal Mail will deliver your item. This is only an estimated date and cannot be guaranteed. Royal Mail state that 93% of 1st Class mail will be delivered the next working day after posting but they are unable to provide a guaranteed service. For a guaranteed next day delivery they recommend Special Delivery. If you have selected to use the standard 1st class postage we request that you allow upto 3 days for delivery.

When will my order be sent?

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All cards orders are despatched the next working day unless a future delivery date has been selected.

Between 4pm and 7pm Monday to Friday, if our Fast Track delivery option is selected (additional charge applied), cards will be despatched the same day - these cards are despatched by First Class Post so are subject to 1-3 day delivery schedule by Royal Mail.

All Gifts orders are subject to different despatch times depending on the product and the delivery method - these are shown at the time of purchase.

What are the delivery options that I can choose for Cards?

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  • Standard First Class Post
  • UK Next Day Guaranteed delivery by 4pm (available to select up to 2pm Mon to Fri)
  • UK Next Day Guaranteed delivery by 11am (available to select up to 2pm Mon to Fri)
  • Hermes Courier Delivery - Giant Cards only
  • Fast Track - card orders placed between 4pm and 7pm Monday to Friday

How much do your Cards cost?

The price of our cards are shown on the card product page as you choose your card and the size. However, the prices are:

Card Type Price
A5 standard card £2.99
A5 standard card - photo upload £3.29
A4 Large card £5.99
Square Cards £3.29
Large Square Cards £5.99
A6 SMALL card £1.99
A6 SMALL card - Photo Upload £2.29
Giant Cards £9.99

These prices do not include postage and packing.

A breakdown of the price, along with full discount details and P&P costs is always displayed in your shopping basket before you checkout.

My order still hasn't arrived!

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It would be greatly appreciated if you would allow a little longer than normal for your items to be delivered before contacting us. Please click CONTACT FORM and always include your ORDER NUMBER this will help us to respond in a timely manner.

If you do need to contact us please use our contact form below.
Contact Form

My order has arrived and is incorrect

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At Funky Pigeon we hope that every customer is happy with the quality of their order. However if there appears to be a problem with your order please contact the customer services team as soon as you are aware of it. We will need your order number and registered email address to resolve any queries you can have so please include this in your communication. If you also include information about the fault then this will also help with a speedy resolution.

How do I track my order?

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Please visit our "Where's my Order" page to see the progress of your order. Click here to track your order.

If you selected and paid for a Next Working Day delivery these orders can be tracked using the Royal Mail tracking number that is included in your ORDER DESPATCH. This can be tracked via Royal Mail at www.royalmail.com/track-your-item#/.

If you selected a Guaranteed Next Day Option, enter your order number below to track your order.

Please enter a order number.

Promo Codes

How do I use a Promotional Code?

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All promotional codes need to be entered in the box at the basket stage and the discount will be applied to your order.

Please note that only one Promotional code can be used per order and Promotional codes cannot be used in conjunction with other offers.

If for some reason your code doesn't work, please check the expiry date. If it is still valid then contact our Customer Service team who will be happy to assist.

What are reminders and how do they work?

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Always sending belated Birthday cards? Forgotten your anniversary five years running? With our Reminder service you will never have to worry again.

Simply enter your special dates into your Reminder calendar (in Your Account section) and we will send you a reminder leaving you plenty of time to arrange your card and gift.

It’s simple to use and a free service to all our customers.


What are the different payment options that I can use?

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  • Prepay; £15 minimum with £3.75 bonus credit. Other amounts are available. You can add this to your account at any time. Visit our prepay sectionfor full details. The benefit of Prepay is that with every top up we give you extra bonus credit to your account.
  • PayPal; pay securely with your normal PayPal account or register for free using the link provided.
  • Pay with a Debit/Credit card; simply enter your payment details securely when prompted at the checkout.
  • VISA Checkout; create an account once and never have to re-enter card or address details whenever you see the Visa Checkout option. Use any major debit or credit card.
  • LAYBUY; offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.
  • Pay By Bank; Checkout without entering your payment details, by using your existing banking app. (Currently only available with HSBC & Barclays Pingit apps)
  • Googlepay / Applepay - available on our App as a payment method

Why am I having payment problems?

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If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it’s often easy to enter a wrong CV2 / security code or expiry date. If you still have no luck, contact us and we'll assist you.

If you are trying to order outside Customer Service hours, just leave your order in your shopping basket (where it is saved) and send us an email letting us know the difficulty.

If the page is stuck on 'processing payment' and nothing is happening it may be that the payment has failed due to a time-out error. This is when your browser drops the connection during your payment, and does not give the payment page enough time to process the transaction. You can always call us to check if the payment has been successful or you check yourself by going to 'My account', followed by 'Order History'. If the card is there at the top of your Order History list, then the order has been successful. If for any reason the payment has failed, your order will remain in your basket so you will not lose your order.

Are my personal details secure?

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Security is extremely important to us and we are committed to protecting your privacy. We are registered as required under the Data Protection Act 1998 and our site is checked daily by McAfee and Comodo to protect your personal details.

What is Prepay?

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Customers can add an amount of money to their Funky Pigeon account to purchase cards and gifts. When adding Prepay you will receive 25% bonus credit which is added to your account.

Prepay can be used to purchase all cards & gifts (except Flowers, Alcohol, Gift Cards and Wedding Stationery)

Why can't I use my Prepay Account Balance to pay for my Gift Card, Flowers, Alcohol or Wedding Stationery?

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Unfortunately these items are excluded from Prepay.

What is Laybuy?

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Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.

Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.

The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

There is a minimum order value of £20 for any Funky Pigeon purchase to be made using Laybuy

Once you select Pay by Laybuy at checkout and complete your purchase, Funky Pigeon will despatch any products directly to you at the delivery address you have requested.

Why am I being charged £1 when I set up my account?

The £1 you see on your account is an AUTH that is applied by your Bank when a new card is added to verify that it is real and that there are sufficient funds available to make a purchase. The £1 isn't actually taken out of your account and you will see this disappear from your bank statement in the next few days. This is a bank process and definitely not a fee from Laybuy.

For full Terms & Conditions please visit www.laybuy.com/uk/consumer‐terms.

How do i use the Pay By Bank App?

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When paying via mobile (available on HSBC and Barclays Ping It)

When paying via Desktop (available on HSBC and Barclays Ping It)

Wedding Stationery

How to order your wedding stationery

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Once you have made that final decision and you have chosen the perfect stationery range for your special day, then you will be ready to place your order.

  1. Find the items you wish to order e.g. wedding invitations, save the date cards.
  2. When you have decided on the card colour and design colour (if applicable), enter your wording in the box provided and add to basket.
  3. Once happy to proceed to checkout, you will need to login or register, add your delivery address and confirm and pay for your order.
  4. After making your payment you will be sent an email order confirmation detailing the specifics of your order. Should you spot anything that is wrong, please contact us as soon as possible on 0333 600 5100 Option 3.

Free Proof Before Printing

After carefully selecting the perfect stationery for your big day, you will want to be assured that when it arrives it will be exactly how you want it, which is why we send a proof via email for you to agree before printing.

We will e-mail you a proof within 1 working day, so don't be worried, it will not delay your order! The proof allows you to see what your stationery will look like before it's printed and to make any last minute changes.

When should I send my Save the Date cards?

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We recommend you send your save the date cards around a year before your wedding. As soon as you have set a date you can send them, finer details regarding times and location can be added to your wedding invitations so don't worry about these too much at this stage.

When I should I send my Wedding Invitations?

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We recommend you send these around 3 months before your Wedding. This allows your guests time to reply in order for you to give final numbers to your wedding venue.

How many wedding invitations should I order?

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You will need to order one invitation per couple/family. It is advisable to order a few spare to allow for mistakes, or to invite replacement guests if anyone cannot attend as time may not be on your side at this stage!

Can I choose my wording for my wedding invitations?

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Yes. Your invitation can say whatever you want it to say, after all it's your special day so why shouldn't you have what you want!

Can you print my wedding invitations in a different language?

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We can print your wedding stationery in a language other than English providing all the information is provided exactly how you want it.

What should I do if I need to put more detailed information about my wedding day?

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Guest information cards are a great way of telling your guests the more finer details about your wedding day. They can be simply put in the same envelope as your wedding invitations so you don't have to worry about additional postage and extra hassle! These are particularly useful if you are getting married abroad and need to add flight and hotel information.

When should the RSVP date be?

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You need to check when your wedding venue requires you to finalise numbers for catering and seating arrangements. Your RSVP date should be around 2 weeks before this to allow you to provide this information in time.

Who sends out the wedding invitations?

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Traditionally, the hosts of the wedding day do this, but often the bride will.

What details do I need on my Order of Service?

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Your Order of Service should include entrance music, hymns, prayers, marriage and benediction. Always check this with whoever is conducting the service before placing your order.

What's the latest I can order my Table Plan?

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We recommend that you place your order for a table plan 3 weeks before your wedding day. If you haven't finalised seating arrangements and you need to place your order late, we can possibly turn these round in 2 to 3 days but please contact us before placing your order to ensure we can do this.

I need my order urgently, can I speed things up?

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The quicker you agree your proof, the quicker we can begin printing and packing your order up for dispatch. We only offer first class despatch but Royal Mail state that 93% of first class post will arrive the next day, but you need to allow 1-5 working days for you items to arrive.

Can I place an order over the telephone?

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We are NOT able to take any orders over the telephone. You will need to place all orders via www.funkypigeon.com/wedding. If you need help or advice whilst placing your order please contact our Customer Service team on 0333 600 5100 and select Option 3 and we will be happy to help.

What forms of payment can I use?

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We accept PayPal, Mastercard, Visa, Visa Debit, Visa Delta, Maestro. Unfortunately our Prepay option is not available for Wedding Stationery orders.

When will the payment be taken from my account?

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Payment will be taken at the time of ordering.

What happens once I've placed my order?

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Shortly after placing your order you will receive an email which will confirm the products that you have ordered; this also acts as a receipt and shows the total cost of your order and your delivery details. We recommend that you check this and notify us as soon as possible if there are any errors. Please note that if you do make changes to your original order, then any automated e-mails thereafter will still contain the original details, but please be rest assured that we have amended our copy here.

You will receive a second email notification when your order has been dispatched. This will contain information about what postage method we have used and any tracking details we may have.

Can I change or cancel my order / part of my order?

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We may be able to change or cancel your order if we have not started processing it. If artwork has been set but it has not been printed then an artwork charge will be incurred; this will depend on the product. If your order has been printed and not been dispatched then unfortunately it cannot be cancelled.

Please contact us on 0333 600 5100 and select option 3 if you need to make changes or cancel your order and we will do our very best to help you.

My Funky Rewards

Tell me more about My Funky Rewards

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My Funky Rewards (MFR) is an online cashback programme operated by Funky Pigeon and managed on our behalf by Webloyalty International Sarl (WL), (a third party entity outside the WHSmith/Funky Pigeon group). operates the following :-

- Collects monies on behalf of Funky Pigeon

- Provides the "cashback" to customers

- Collects monies on behalf of Funky Pigeon

- Deals with all customer issues on behalf of Funky Pigeon

My Funky Rewards is ideal for people who regularly shop online. When you sign up you will be charged a monthly fee of £15. Members can claim a Welcome Reward from MFR, as well as a Monthly Bonus of £15 - you only have to use MFR once a month and by submitting proof of purchase through your account section you receive your £15 Monthly Bonus. Members can also earn 10% cashback at over 1000 online stores, and get up to 20% off popular gift cards.

Who can use My Funky Rewards?

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You may be offered the opportunity to sign up to My Funky Rewards after completing a purchase on the Funky Pigeon website.

How can I join My Funky Rewards?

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You may be offered the opportunity to sign up to My Funky Rewards after completing a purchase or reservation on the website of one of our marketing partners.

How much does membership cost?

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My Funky Rewards offers all members a 30-day trial where the trial period can be free or charged at a minimal amount (e.g. £1). After this, members pay a monthly fee of £15 to access discounts, exclusive offers and cashback savings on travel, electronics, fashion and much more.

Members can claim a Monthly Bonus of £15, you only have to use MFR once a month and by submitting proof of purchase through your account section you can claim this back.

How can I contact My Funky Rewards?

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My Funky Rewards is operated on our behalf by Webloyalty International Sarl. You can contact My Funky Rewards the following ways:

  • Email - customerservice@myfunkyrewards.com
  • Phone - 0800 085 9384 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).
  • Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

What benefits can I access by being a member of My Funky Rewards?

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As a member of My Funky Rewards, not only can you benefit from a 30 day trial and Welcome Reward, but you can also receive an ongoing Monthly Bonus when you shop online. On top of this, you can get 10% cashback at over 750 retailers. These offers are additional to any other offers the retailer is promoting at the time. Retailers in the programme are subject to change, please see our terms and conditions for more information. Click below for the Product Specific FAQs:

How do I claim my Welcome Reward?

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You have three months from the date you joined My Funky Rewards to claim your Welcome Reward by sending us the request via the claim form on the Welcome Reward page. We will then credit your Funky Pigeon Prepay Account. You may then view your offer by logging into your Funky Pigeon account and use it according to their Terms of Service. This offer can vary, please sign in for full details of how to claim your Welcome Reward.

How do I claim my Monthly Bonus?

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You can claim a Monthly Bonus every calendar month. Just make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please sign in for full details of how to claim your Monthly Bonus

How can I earn 10% Cashback?

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Earning cashback is easy with My Funky Rewards. All you need to do is sign in to the My Funky Rewards website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and will be transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.

You can earn a maximum of £250 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

How are Cashback and rewards paid to me?

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Cashback and rewards are paid to you by bank transfer. They will be transferred to the bank account number as stated in your Profile. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number. Your Cashback payment will appear on your bank statement as Webloyalty International.

Why do I need to provide my bank details when I've already provided my cards details?

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Card details are only used to charge the monthly fee of your My Funky Rewards membership. Your bank details are needed to pay the Cashback and rewards. Cashback and rewards will be transferred directly into the bank account number as stated in your Profile. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.

How do I sign in to the My Funky Rewards website?

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Simply sign in from the homepage of the My Funky Rewards website (www.myfunkyrewards.com) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email.

What if I have forgotten my password?

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If you have lost or forgotten your password, click Forgot Password in the Sign In menu on the homepage.

How can I access my shopping history?

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In Cashback you will find details of recent websites you have visited, your purchase history and the cashback you have earned to date.

How soon are Cashback and rewards credited to my account?

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Members get their cashback within 30 days (depending on member terms). We have a simple validation process and as soon as your balance reaches £5 we send it to your bank account. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.

A transaction is missing from my shopping report, what can I do?

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If a transaction has not appeared in your shopping report and 5 days or more has passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form on the Cashback page.

What happens if I return or cancel an order?

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Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.

Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the My Funky Rewards website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the My Funky Rewards website.

Are my transactions secure when I purchase through My Funky Rewards?

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Yes. When you click through to a retailer from My Funky Rewards and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

How can I check and update my membership details?

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You can view and update your membership details on the Profile page. If your email or bank account number changes, or if your credit or debit card for billing expires, please update your personal details on this page.

How can I cancel my membership?

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If at any time you are not completely satisfied with your membership, simply email us at customerservice@myfunkyrewards.com or call our Customer Service team on 0800 085 9384 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). You can also cancel your membership using our cancellation form.

What payment or billing reference will I see on my bank statement?

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When My Funky Rewards credits you for cashback, rewards or bonus', you will see the reference Webloyalty International on your bank statement. When My Funky Rewards bills you for your monthly membership fee, you will see the reference "WLY* WWW.MFREWARDS.COM 08000859384" on your bank statement, the 0800 085 9384 is the customer service phone number.

How does My Funky Rewards keep in touch with members?

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We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we will be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about the programmes. If we are unable to deliver emails to the address we have on record, after several failed attempts we will contact you by post.

What does the Return Path Logo represent?

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My Funky Rewards is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.

What are cookies?

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Cookies are simply text files that allow a website to recognise you when you return to that website. This means you do not have to sign in again and again. Cookies used by WL on the Website and by our network of retailers are safe and they are enabled by default with most browsers. To view our Privacy and Cookies Statement click here.

What does "Remember me" mean?

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For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.

When would I NOT want to enable automatic sign in?

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If you are using a computer in a public or shared environment-a library or shared workstation, for instance-you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.

Which browsers are supported by My Funky Rewards?

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  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

Complete Savings

What is Complete Savings?

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Complete Savings is an online membership programme that offers members access to a number of discounts and cashback opportunities from top name retailers and service providers.

You may be offered the chance to join the Complete Savings programme after you complete an online purchase at FunkyPigeon.com.

As a Complete Savings member, you can claim an initial welcome cashback reward and monthly bonuses, and you can earn 10% cashback at over 650 online stores, and get up to 20% off popular gift cards.

After the first 30 days of membership you will be charged a regular monthly fee of £15. You can cancel your membership at any time.

It's easy to contact Complete Savings if you have any questions regarding your membership.

Call 0800 389 6960 (freephone from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm or email customerservice@completesavings.co.uk anytime.

You can also find more information at www.completesavings.co.uk or you can complete this online contact form.

What is wly*completesave.co.uk?

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The text wly*completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. After the first 30 days of membership you will be charged a regular monthly fee.

As a member of Complete Savings, you have access to cashback deals at over 650 online retailers. As well as this, you get up to 20% off gift cards and you can claim a monthly membership bonus when you make online purchases.

You're free to cancel your membership at any time, so if you have any questions please get in touch.

Visit the website at www.completesavings.co.uk

Call Complete Savings on 0800 389 6960 (freephone from UK landlines), Monday toFriday 8am - 8pm and Saturday 9am - 4pm.

Email customerservice@completesavings.co.uk, or you can complete this online contact form

How can I contact Complete Savings?

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You can contact Complete Savings if you have any questions regarding your membership; the dedicated Complete Savings Customer Service Centre is ready to help with all member enquiries

The contact details for the Complete Savings Customer Service Centre are:

Email: customerservice@completesavings.co.uk

Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm

Online: Contact Form