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If you placed an order in December it is likely that your items have been delayed by Royal Mail Strikes.

Royal Mail have advised a five day delay to orders, if you have received your despatch email, your item is on its way. Please allow a little more time for this to arrive.

We thank you for your continued patience.

If you need to Contact Us please always include your ORDER NUMBER and we will respond as soon as possible.

Contact Form

We're here to help with any queries you may have but you will find a lot of useful information on our HELP PAGE or see below for answers to our most common queries.

FAQs

How do I track my order?

Please enter a order number.

Where is my order?

Check Order Status

Tracked 24 postage

if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item

Tracked 48 postage

if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item

Special Delivery - Guaranteed Next Day

if this option was selected, enter your order number above to track your order or visit our "Where's my Order" page

What is the Estimated Delivery date?

This is the date that we estimate Royal Mail will deliver your item. This is only an estimated date and cannot be guaranteed.

The Royal Mail aim to deliver 93% of 1st Class mail the next working day (Mon - Sat) the remainder could take up to 3 working days to arrive. They are unable to provide a guaranteed service. For Next day delivery please choose Tracked 24, for guaranteed next day delivery you will need to select Special Delivery.

My order still hasn't arrived!

If you order was sent by First Class post please note that we do state it can take up to 3 days for Royal Mail to deliver your item.

If your order was sent by RM Tracked 24 then you should have received an email with a Tracking number which you can use to track your order.

If the item has still not been received with this timescale or there is an issue with the tracking, please click CONTACT FORM and always include your ORDER NUMBER and we will respond ASAP and do our best to help to resolve the issue.

Contact Form

I've forgotten my Password

Go to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel or amend orders after payment is completed.

Contact Us

If you have other queries or questions, we are happy to help. Our Customer Happiness team are available from: 9:30am - 6pm 7 days a week (excluding Bank Holidays)

Contact Form

Complete Savings

Please note this team will only be able to assist with queries related to COMPLETE SAVINGS membership programme.

0800 389 6960 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

customerservice@completesavings.co.uk

My Funky Rewards

Please note this team will only be able to assist you with queries related to the My Funky Rewards third party subscription service.

0800 085 9384 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

customerservice@myfunkyrewards.co.uk

Opening Times - Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm. Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).

Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Wedding Stationery

Please note this team will only be able to assist you with queries related to Wedding Stationery orders, for assistance with any other order please use our contact form.

weddings@funkypigeon.com

Wedding Stationery Studio Opening Hours:

9am - 5:15pm Monday to Friday (except Bank Holidays)

Closed - Saturday, Sunday & Bank Holidays

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