83% of Royal Mail 1st class post arrives the next day.
Some areas could take a few days longer Click for more infoi
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Contact Us

Royal Mail aim to deliver 80% of 1st Class mail the next working day however, this can take 1-3 working days. Flowers deliveries are via DPD and customers receive a text message with a 2 hour delivery window on selected delivery date. If you need to Contact Us please use the CONTACT FORM and always include your ORDER NUMBER and we will respond as soon as possible. Contact Form

We're here to help with any queries you may have. However, to save you time we have detailed below some of the most common queries we receive and a quick resolution.

Why hasn't my card arrived yet?

It would be greatly appreciated if you would allow a little longer than normal for your items to be delivered before contacting us. Please click CONTACT FORM and always include your ORDER NUMBER this will help us to respond in a timely manner.

My order still hasn't arrived!

It would be greatly appreciated if you would allow a little longer than normal for your items to be delivered before contacting us. Please click CONTACT FORM and always include your ORDER NUMBER this will help us to respond in a timely manner.

How do I track my order?

Please visit our "Where's my Order" page to see the progress of your order. Click here to track your order.

How do I track my Flower Order?

Flowers orders are delivered by DPD and customers will receive a text message on the delivery date giving a 2 hr window for the delivery.
You can also download the free DPD app to your mobile phone and this will give minute by minute tracking of your delivery using the mobile number or a postcode for the delivery.

I've forgotten my Password

Go to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel or amend orders after payment is completed.

I emailed you but nobody's replied

We're sorry that you haven't received a reply yet, we know it's frustrating.

We are experiencing extremely high volumes of contact at the moment and a response may take longer than usual, we are so sorry for the delay.

Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called 'spam') so it's worth checking there.

If you have other queries or questions, we are happy to help.

Email us on: customer.service@funkypigeon.com

Our Customer Service team are available from:

9am - 5:30pm Monday to Friday (except Bank Holidays)

10am - 4pm Saturday & Sunday


Wedding Stationery

Please note this team will only be able to assist you with queries related to Wedding Stationery orders, for assistance with any other order please use our contact form.
 

Wedding Stationery Studio Opening Hours:

9am - 5:15pm Monday to Friday (except Bank Holidays)

Closed - Saturday & Sunday

We are closed on Saturdays, Sundays, and Bank Holidays

 

My Funky Rewards

Please note this team will only be able to assist you with queries related to the My Funky Rewards third party subscription service.
 

Call us on
0800 085 9384 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

Opening Times - Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm. Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).

Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

 

Complete Savings

Please note this team will only be able to assist with queries related to COMPLETE SAVINGS membership programme.
 

Call us on
0800 389 6960 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm