Contact Us
Royal Mail aim to deliver 93% of 1st Class mail the next working day however, this can take 1-3 working days.
Flowers deliveries are via DPD and customers receive a text message with a 2 hour delivery window on selected delivery date.
If you need to Contact Us please use the CONTACT FORM and always include your ORDER NUMBER and we will respond as soon
as possible.
Contact Form
Contact Form
We're here to help with any queries you may have. However, to save you time we have detailed below some of the most common queries we receive and a
quick resolution.
Why hasn't my card arrived yet?
It would be greatly appreciated if you would allow a little longer than normal for your items to be delivered before contacting us. Please
click CONTACT FORM and always include your ORDER NUMBER this will help us to respond in a timely manner.
My order still hasn't arrived!
It would be greatly appreciated if you would allow a little longer than normal for your items to be delivered before contacting us. Please
click CONTACT FORM and always include your ORDER NUMBER this will help us to respond in a timely manner.
How do I track my order?
Please visit our "Where's my Order" page to see the progress of your order.
Click here to track your order.
If you selected a Guaranteed Next Day Option, enter your order number below to track your order.
Please enter a order number.
How do I track my Flower Order?
Flowers orders are delivered by DPD and customers will receive a text message on the delivery date giving a 2 hr window for the delivery.
You can also download the free DPD app to your
mobile phone and this will give minute by minute tracking of your delivery using the mobile number or a postcode for the delivery.
I've forgotten my Password
Go to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your
email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email
to arrive and you can log into your account.
I need to cancel or change my order
As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel
or amend orders after payment is completed.
I emailed you but nobody's replied
We're sorry that you haven't received a reply yet, we know it's frustrating.
We are experiencing extremely high volumes of contact at the moment and a response may take longer than usual, we are so sorry for the delay.
Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider
you use, this folder may be called 'spam') so it's worth checking there.