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Contact Us

We’re here to help with any queries you may have. However, to save you time we have detailed below some of the most common queries we receive and a quick resolution.

Why hasn’t my card arrived yet?

Please remember that First Class items are not a guaranteed next day delivery. Whilst we expect 93% of our cards to arrive the next working day, it may take up to 3 working days to arrive.

Please make sure you have allowed 3 days before contacting us.

Once your cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated please contact us using the information below.

If you selected a Guaranteed Next Day Option, enter your order number below to track your order.

Please enter a order number.

I’ve forgotten my Password

Go to the Log In page and at the bottom of the page it will show ‘Forgotten password?’. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

Please note that if your order has already been processed and sent to our printing department we may not be able to change or cancel your order.

I emailed you but nobody’s replied

We’re sorry that you haven’t received a reply yet, we know it’s frustrating.

Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.

We do try to reply to emails within 24 hrs and we’re sorry if it has been longer.

If you have other queries or questions, we are happy to help.

Call us on
0333 600 5100

Our Customer Service team are available from:

9am – 8pm Monday to Friday (except Bank Holidays)

10am – 4pm Saturday & Sunday

Wedding Stationery

Call us on
01746 335333

Wedding Stationery Studio Opening Hours:

9am – 5:15pm Monday to Friday (except Bank Holidays)

Closed - Saturday & Sunday

We are closed on Saturdays, Sundays, and Bank Holidays


My Funky Rewards

Please note this team will only be able to assist you with queries related to the My Funky Rewards programme, for any queries related to an order from please call 0333 600 5100 or email us at

Call us on
0800 085 9384

Opening Times - Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm. Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).

Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).