Please check the estimated delivery date of your order and the timescales quoted for the delivery type selected. Cards being sent back to Ireland will take 3-5 working days to arrive. Cards sent to the UK are sent via Royal Mail 1st class and 93% are expected to arrive the next working day but it may take up to 3 working days for delivery.

Once your cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated please contact us using the information below.

Go to the Log In page and at the bottom of the page it will show ‘Forgotten password?’. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

Please note that if your order has already been processed and sent to our printing department we may not be able to change or cancel your order.

We’re sorry that you haven’t received a reply yet, we know it’s frustrating.

Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.

We do try to reply to emails within 24 hrs and we’re sorry if it has been longer.