Your Shortlist

Contact Us

Please note that currently the order cut-off times for same day despatch for all CARDS are 2pm (7pm for our fast track service) and for personalised gift orders 12 noon

We’re here to help with any queries you may have. However, to save you time we have detailed below some of the most common queries we receive and a quick resolution.

Why hasn’t my card arrived yet?

Please check the estimated delivery date of your order and the timescales quoted for the delivery type selected. Cards being sent back to Ireland will take 3-5 working days to arrive. Cards sent to the UK are sent via Royal Mail 1st class and 93% are expected to arrive the next working day but it may take up to 3 working days for delivery.

Once your cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated please contact us using the information below.

I’ve forgotten my Password

Go to the Log In page and at the bottom of the page it will show ‘Forgotten password?’. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

Please note that if your order has already been processed and sent to our printing department we may not be able to change or cancel your order.

I emailed you but nobody’s replied

We’re sorry that you haven’t received a reply yet, we know it’s frustrating.

Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.

We do try to reply to emails within 24 hrs and we’re sorry if it has been longer.

If you have other queries or questions, we are happy to help.

Call us on
0333 600 5100

Our Customer Service team are available from:

9am – 8pm Monday to Friday (except Bank Holidays)

10am – 4pm Saturday & Sunday