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If you need to Contact Us please always include your ORDER NUMBER and we will respond as soon as possible.

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We're here to help with anyy queries you may have but you will find a lot of useful information on our HELP PAGE or see below for answers to our most common queries.

FAQs

How do I track my order?

Please enter a order number.

Click here to see the latest service updates from the Royal Mail. This will re-direct you to their website

What is the Estimated Delivery date?

This is the date that we estimate Royal Mail will deliver your item. This is only an estimated date and cannot be guaranteed.

The Royal Mail aim to deliver 93% of 1st Class mail the next working day (Mon - Sat) the remainder could take up to 7 working days to arrive. They are unable to provide a guaranteed service. For Next day delivery please choose Tracked 24, for guaranteed next day delivery you will need to select Special Delivery.

Why hasn't my card arrived yet?

Please check the estimated delivery date of your order and the timescales quoted for the delivery type selected. Cards being sent back to Ireland can currently take up to 7 working days to arrive. Cards sent to the UK are sent via Royal Mail 1st class and 83% are expected to arrive the next working day but it may take up to 5 working days for delivery.

Once your cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated please contact us using the CONTACT FORM.

Contact Form

I've forgotten my Password

Go to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel or amend orders after payment is completed.

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If you have other queries or questions, we are happy to help. Our Customer Happiness team are available from: 9:30am - 6pm 7 days a week (excluding Bank Holidays)

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